Return & Refund Policy

Return & Refund Policy

At Frost Buddy | Drinkware Like No One Else | Faith, Family, Community, we are committed to ensuring your satisfaction with our drinkware and accessories. This policy details our process for returns, refunds, and cancellations in the United States.

Return Eligibility and Timeframe

You may request a return within 30 days of receiving your order. Eligible returns must meet the following conditions:

  • Items remain unused and in their original condition without unnecessary wear or damage.
  • All parts, lids, accessories, and packaging originally included are returned where reasonably possible.
  • Items are not excluded by product-specific rules or marked as final sale.
  • Return instructions provided by Frost Buddy’s support team have been followed.

Items that have been misused, altered, or returned incomplete will generally not qualify for a refund except where required by applicable law.

How to Initiate a Return

  1. Visit the Contact Us page on the Frost Buddy website.
  2. Provide your order number, specify the item you wish to return, and explain the reason for your return.
  3. If your item arrived damaged, defective, or incorrect, include clear photographs along with your order information.
  4. Wait for return instructions before sending any items back to ensure proper handling.

Please do not send returns to any address unless explicitly confirmed by Frost Buddy during the return process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as ordered, contact us promptly via our website with your order details and photos. We will review the issue and offer an appropriate resolution, which may include:

  • Replacement of the item
  • Issuance of a refund
  • Other solutions as deemed appropriate

Return Shipping Costs

Return shipping fees and related charges will be managed according to your original order terms and applicable laws.

Refund Processing

Once we receive and inspect the returned item, we will notify you about the approval status of your refund. Approved refunds are usually processed within 5-10 business days to the original payment method.

Note that your bank or payment provider may require additional processing time to post the refund to your account.

Order Cancellations

If you need to cancel an order, contact us within 24 hours of placing it. After this period, once an order is processed or shipped, cancellations may no longer be possible.

If cancellation is unavailable, you may return the item after delivery by following the return guidelines outlined above.

Contact Information

For questions or assistance with returns, refunds, exchanges, or cancellations, please contact Frost Buddy at vitahahnitg@outlook.com or use our Contact Us page for prompt support with your order number ready.